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In coordination with both the Institute Strategic Plan and the Administration and Finance Strategic Plan, leadership in Finance and Planning have identified several key goals and objectives as areas of focus.

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Operational Effectiveness
 

Improve operational effectiveness and develop sustainable, repeatable, collaborative solutions that create efficiencies and meet customer needs.

  • Engage and educate the campus community regarding key service offerings, policies and procedures, and underlying rules and regulations.
  • Collaborate with other A&F and campus units to incorporate new technology tools and approaches that improve finance and planning processes.
  • Establish and utilize performance metrics to assess and communicate effectiveness, identify areas for improvement, and support informed decision-making.
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Exceptional Customer Service
 

Develop and cultivate a shared approach to exceptional customer service by anticipating customer needs, maintaining engagement through communication, making our customers feel like they are a priority, and seeking feedback on areas to improve.

  • Promote formal and develop informal training to improve the soft skills of our employees that focus on communication, empathy, active listening, positivity, and follow-through.
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Workforce Development
 

Facilitate service excellence of the Finance and Planning workforce through engagement, collaboration, skill and knowledge development, and career progression.

  • Build, improve and support employee skills and knowledge development to strengthen our abilities to be effective stewards of the Institute’s academic and research resources.
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Employee Well-Being
 

Create a culture of well-being across Finance and Planning by establishing new practices that embrace employee well-being.

  • Engage employees and encourage dialogue through networking activities, team-building events, and targeted communications.
  • Improve physical health and morale by actively encouraging and demonstrating participation in well-being initiatives provided through OneUSG and GTHR.