In coordination with both the Institute Strategic Plan and the Administration and Finance Strategic Plan, leadership in Finance and Planning have identified several key goals and objectives as areas of focus.
Operational Effectiveness
Improve operational effectiveness and develop sustainable, repeatable, collaborative solutions that create efficiencies and meet customer needs.
- Engage and educate the campus community regarding key service offerings, policies and procedures, and underlying rules and regulations.
- Collaborate with other A&F and campus units to incorporate new technology tools and approaches that improve finance and planning processes.
- Establish and utilize performance metrics to assess and communicate effectiveness, identify areas for improvement, and support informed decision-making.
Exceptional Customer Service
Develop and cultivate a shared approach to exceptional customer service by anticipating customer needs, maintaining engagement through communication, making our customers feel like they are a priority, and seeking feedback on areas to improve.
- Promote formal and develop informal training to improve the soft skills of our employees that focus on communication, empathy, active listening, positivity, and follow-through.
Workforce Development
Facilitate service excellence of the Finance and Planning workforce through engagement, collaboration, skill and knowledge development, and career progression.
- Build, improve and support employee skills and knowledge development to strengthen our abilities to be effective stewards of the Institute’s academic and research resources.
Employee Well-Being
Create a culture of well-being across Finance and Planning by establishing new practices that embrace employee well-being.
- Engage employees and encourage dialogue through networking activities, team-building events, and targeted communications.
- Improve physical health and morale by actively encouraging and demonstrating participation in well-being initiatives provided through OneUSG and GTHR.